Four generic communication tasks which must be supported in electronic conferencing

ABSTRACT

In this paper we describe and discuss the design implications of four Generic Communication Tasks which must be supported in electronic conferencing.

REFERENCES

• 1: Austin J. L. (1962). How to do things with words. Oxford: Clarendon Press.
• 2: Duncan, S. & Fiske, D. W. (1985). Interaction structure and strategy. Cambridge: Cambridge University Press.
• 3: B Grosz, The representation and use of focus in a system for understanding dialogs, Readings in natural language processing, Morgan Kaufmann Publishers Inc., San Francisco, CA, 1986
• 4: Thomas W. Malone , Kenneth R. Grant , Kum-Yew Lai , Ramana Rao , David Rosenblitt, Semistructured messages are surprisingly useful for computer-supported coordination, ACM Transactions on Information Systems (TOIS), v.5 n.2, p.115-131, April 1987 [doi>10.1145/27636.27637]
• 5: Sacks, H., Schegloff, E. A., and Jefferson, G. A. (1974). A simplest systematics for the organisation of turn-taking for conversation. Language, 50, 697--735.
• 6: Schegloff, E. A., Jefferson, G. A., and Sacks, H. (1977). The preference for self-correction in the organisation of repair in conversation. Language, 53, 361--382.
• 7: Searle J. R. (1969). Speech acts. Cambridge: Cambridge University Press.
• 8: Von Glasersfeld, E. (1988). The reluctance to change a way of thinking. The Irish Journal of Psychology, 9, 83--90.
• 9: Watzlawick, P., Beavin, J. H., and Jackson, D. D. (1967). Pragmatics of human communication. New York: W. W. Norton.
• 10: Winograd, T. (1987). A language action perspective on the design of cooperative work. Human-Computer Interaction, 3, 3--30.
• 11: Terry Winograd , Fernando Flores, Understanding Computers and Cognition: A New Foundation for Design, Addison-Wesley Longman Publishing Co., Inc., Boston, MA, 1987

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS
      H.4.3 Communications Applications
          Subjects: Computer conferencing, teleconferencing, and videoconferencing

Additional Classification:
  H. Information Systems
  H.1 MODELS AND PRINCIPLES

General Terms:
Design, Human Factors, Management, Theory