Using video podcasts to enhance consulting

ABSTRACT

At the University of Delaware, we are constantly looking to enhance our consulting efforts in new ways. Try as we might, there were just some things that users couldn't seem to grasp from our web documentation. We came to the conclusion that small tutorial videos would help, but we didn't have the expertise. If we were going to pursue this, we needed to make sure the videos we created were of a decent quality. In this paper/presentation, we will explain how we created a video podcasting team from our existing staff and came up with producers, editors, and videographers. We ran into quite a few stumbling blocks, but we learned as we went along and started to produce videos that have been very well received. We started off with some basic equipment and software that we already had and then purchased some additional equipment over time. We will explain how we created the team and provide details about the entire process from choosing the topic to posting our final production on our "Consulting on Demand" web site.

INDEX TERMS

Primary Classification:
  K. Computing Milieux
  K.m MISCELLANEOUS

General Terms:
Human Factors, Management

Keywords:
consulting, podcasts, video