Maturité, automation et expérience des utilisateurs

ABSTRACT

This paper presents an approach to anticipate the maturity of a product taking into account user experience. Socio-technical systems evolve with the emergence of new practices. An analysis of this issue is presented in the context of highly-automated system development such as in aeronautics, and is extended to appliances of our everyday life. A product is truly accepted for routine use only when it is judged mature enough.

REFERENCES

• 1: Guy A. Boy, Active design documents, Proceedings of the conference on Designing interactive systems: processes, practices, methods, and techniques, p.31-36, August 18-20, 1997, Amsterdam, The Netherlands [doi>10.1145/263552.263572]
• 2: 2. Boy, G.A. Cognitive function analysis. Ablex. Distributed by Greenwood Publishing Group, Westport, CT, 1998.
• 3: Guy A. Boy, Cognitive function analysis for human-centered automation of safety-critical systems, Proceedings of the SIGCHI conference on Human factors in computing systems, p.265-272, April 18-23, 1998, Los Angeles, California, United States [doi>10.1145/274644.274682]
• 4: 4. Boy, G.A. & DeBrito, G. Toward a Categorization of Factors related to Procedure Following and Situation Awareness. In K. Abbott, J.J. Speyer and G.A. Boy (Eds.), Proceedings of the International Conference on Human-Computer Interaction in Aeronautics (HCI-Aero 2000). Cepadues, Toulouse, France, 2000.
• 5: 5. Boy, G.A. Theories of Human Cognition: To Better Understand the Co-Adaptation of People and Technology - Knowledge Management, Organizational Intelligence and Learning, and Complexity, in L. Douglas Kiel (Ed.), Encyclopedia of Life Support Systems (EOLSS), Developed under the Auspices of the UNESCO, Eolss Publishers, Oxford ,UK, [http://www.eolss.net], 2002.
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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)

Additional Classification:
  J. Computer Applications
  J.7 COMPUTERS IN OTHER SYSTEMS
      Subjects: Command and control

  K. Computing Milieux
  K.4 COMPUTERS AND SOCIETY
      K.4.3 Organizational Impacts
          Subjects: Automation

General Terms:
Design

Keywords:
automation, maturity, social-economic context of information technology deployment, user experience