Aide a l'utilisateur: savoir quand intervenir

ABSTRACT

This paper is about spontaneous user assistance. In this case, the help system not only has to provide accurate help, but it must also provide it on time, and without any precise request made by the user. We propose here to use the 'traced experience based reasoning' to provide the user accurate help, and to establish a dialog a posteriori between the user and the system in order to teach the system when it must intervene.

REFERENCES

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Interaction styles (e.g., commands, menus, forms, direct manipulation)

Additional Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.1 Multimedia Information Systems
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Ergonomics; Evaluation/methodology

General Terms:
Design, Human Factors

Keywords:
intelligent environments, intelligent systems