An empirical study on e-government readiness: the roles of institutional efficiency and interpersonal trust

ABSTRACT

The use of information technology and communications to advance the interaction between a government and its citizens is expanding at an increasing rate. Governments around the world are looking for avenues to exploit interactive tools to enhance public awareness and reduce operating costs. A primary obstacle to successful implementation of e-government is trust. In this preliminary study, we investigated the dimensions of institutional efficiency and trust and their effect on the deployment of e-government and found preliminary evidence that these indicators play a significant role in e-government readiness.

INDEX TERMS

Primary Classification:
  J. Computer Applications
  J.1 ADMINISTRATIVE DATA PROCESSING
      Subjects: Government

Additional Classification:
  K. Computing Milieux
  K.5 LEGAL ASPECTS OF COMPUTING
      K.5.2 Governmental Issues
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.1 Project and People Management
          Subjects: Systems analysis and design

General Terms:
Design, Management