Spatiotemporal analysis of 9-1-1 call stream data

ABSTRACT

Currently, archival 9-1-1 call stream data is used mainly for administrative purposes. We present spatiotemporal analysis of thirteen months worth of call stream data for the purpose of illustrating how this data might be used for enhancing emergency response in the State of California. An analysis of the data shows regularity in the 9-1-1 call volume which can facilitate the automatic detection of abnormally high call volumes that are associated with environmental, medical emergency, and law enforcement events. Thus, this is a first step towards the detection of unusual trends that could indicate widely spread events that require response beyond that of isolated incidents.

INDEX TERMS

Primary Classification:
  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.1 Project and People Management
          Subjects: Systems analysis and design

Additional Classification:
  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.4 System Management

General Terms:
Design, Management, Performance

Keywords:
emergency response, public safety, telephone 911