Scénarios transactionnels sur internet: l'application de la méthode du coût généralisé

ABSTRACT

Even though usability research done in the past 10 years have contributed to the design of more easy-touse websites, few methods exist for the analysis of ressources deployed by user performing a task on Internet. In this paper we explain how Abraham Moles' generalized cost method can be adapted to Internet usages field in order to take into consideration the disappointment, uncertainty and mental efforts taking place during the online experience. Our aim is to guide the developers by providing a more comprehensive description of the action.

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Evaluation/methodology

Additional Classification:
  H. Information Systems
  H.1 MODELS AND PRINCIPLES
      H.1.2 User/Machine Systems
          Subjects: Human factors
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.4 Hypertext/Hypermedia
          Subjects: User issues

General Terms:
Human Factors, Performance

Keywords:
generalized cost, micropsychology, usability, web design