The deep structure of business processes

ABSTRACT

Delving beneath organizational surface structure to reveal the essential structure of business processes.

REFERENCES

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• 6: Thomas W. Malone , Kevin Crowston , George A. Herman, Organizing Business Knowledge: The MIT Process Handbook, MIT Press, Cambridge, MA, 2003
• 7: Raul Medina-Mora , Terry Winograd , Rodrigo Flores , Fernando Flores, The action workflow approach to workflow management technology, Proceedings of the 1992 ACM conference on Computer-supported cooperative work, p.281-288, November 01-04, 1992, Toronto, Ontario, Canada [doi>10.1145/143457.143530]
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• 9: Terry Winograd , Fernando Flores, Understanding Computers and Cognition: A New Foundation for Design, Addison-Wesley Longman Publishing Co., Inc., Boston, MA, 1987

INDEX TERMS

Primary Classification:
  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.3 Software Management

Additional Classification:
  D. Software
  D.2 SOFTWARE ENGINEERING
      D.2.9 Management

  K. Computing Milieux
  K.4 COMPUTERS AND SOCIETY
      K.4.3 Organizational Impacts