An examination of user behaviour during web information tasks

ABSTRACT

The goal of this work is to gain a greater understanding of user behaviour during web information tasks in order to better support users on the Web. We have completed a field study examining information seeking behaviour on the Web and propose two further studies: an exploration of monitoring behaviour on the Web through semi-structured interviews and the development and validation of recommendations for the design of future web browser tools.

REFERENCES

• 1: Brown, B. and Sellen, A. J. (2001). Exploring Users' Experiences of the Web. First Monday, 6(9).
• 2: Choo, C. W., Detlor, B. and Turnbull, D. (2000). Information Seeking on the Web: An Integrated Model of Browsing and Searching. First Monday, 5(2).
• 3: Kellar, M., Watters, C. and Shepherd, M. (2006). The Impact of Task on the Usage of Web Browser Navigation Tools. In Proceedings of Graphics Interface 2006, To Appear.
• 4: Julie B. Morrison , Peter Pirolli , Stuart K. Card, A taxonomic analysis of what world wide web activities significantly impact people's decisions and actions, CHI '01 extended abstracts on Human factors in computing systems, March 31-April 05, 2001, Seattle, Washington [doi>10.1145/634067.634167]
• 5: Abigail J. Sellen , Rachel Murphy , Kate L. Shaw, How knowledge workers use the web, Proceedings of the SIGCHI conference on Human factors in computing systems: Changing our world, changing ourselves, April 20-25, 2002, Minneapolis, Minnesota, USA [doi>10.1145/503376.503418]

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.4 Hypertext/Hypermedia
          Subjects: User issues

Keywords:
information seeking, task, user behaviour, user study, web