Understanding users in consumer electronics experience design

ABSTRACT

Designing a user experience is a multi-disciplinary field. While different points of view and diverse approaches are recommended due to the variety of its nature, understanding a user is important in ensuring quality outcomes in all approaches. In this paper, we describe practical user research approaches that we applied in our user experience design process for consumer electronics, approaches that can be performed with limited time and resources. These techniques have been applied in major user experience design stages including understanding user requirements, establishing design strategy, and conducting usability evaluations.

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Evaluation/methodology

Additional Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: User-centered design

General Terms:
Design, Human Factors

Keywords:
consumer electronics, usability testing and evaluation, user experience design, user research, user-centered design