Dogear: Social bookmarking in the enterprise

ABSTRACT

We describe a social bookmarking service de-signed for a large enterprise. We discuss design principles addressing online identity, privacy, information discovery (including search and pivot browsing), and service extensi-bility based on a web-friendly architectural style. In addi-tion we describe the key design features of our implementa-tion. We provide the results of an eight week field trial of this enterprise social bookmarking service, including a de-scription of user activities, based on log file analysis. We share the results of a user survey focused on the benefits of the service. The feedback from the user trial, comprising survey results, log file analysis and informal communica-tions, is quite positive and suggests several promising en-hancements to the service. Finally, we discuss potential extension and integration of social bookmarking services with other corporate collaborative applications.

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.3 Group and Organization Interfaces

Keywords:
folksonomies, social bookmarking, social software, tags