Application systems development: a communication model for business users and DP personnel

ABSTRACT

Computer system utilization in business has increased in recent years. Computer systems are commonly an integral part of accounting, finance, management, marketing, and production information systems. These computer systems in conjunction with the major business functions have developed into information systems, decision support systems, and business data processing applications. These systems for decision support were routinely developed by data processing (and computer science) personnel. As more systems were developed and system utilization increased, problems in system acceptability and performance have surfaced.

REFERENCES

• 1: Robert J. Condon, Data Processing Systems Analysis and Design, Prentice Hall PTR, Upper Saddle River, NJ, 1982
• 2: Timothy P. Cronan , Thomas L. Means, System development: an empirical study of user communication, ACM SIGMIS Database, v.15 n.3, p.25-33, Spring 1984 [doi>10.1145/1040681.1040685]
• 3: Dalkey, N. C. and Hilmer, O., "An Experimental Application of the Delphi Method to the Use of Experts," Management Science, Vol. 9 (1963), pp. 458--467.
• 4: Dunnette, M. D., "Are Meetings Any Good for Solving Problems?" Personnel Administration, (March-April 1964), pp. 12--29.
• 5: Finkelstein, Clive, "Information Engineering - Part 6: Infomethod -- The Information Engineering Development Plan," Computerworld, Vol. 15, No. 24 (June 15, 1981), pp. 1--8.
• 6: Chris Gane , Trish Sarson, Structured Systems Analysis: Tools and Techniques, McDonnell Douglas Systems Integration Company, 1977
• 7: Gibson, Cyrus F. and Richard L. Nolan, "Managing the Four Stages of EDP Growth," Harvard Business Review, (January-February 1974), pp. 30--42.
• 8: Guimaraes, Tor, "Understanding Implementation Failure," Journal of Systems Management, Vol. 31, No. 3 (March 1981), pp. 12--17.
• 9: "How to Manage the Four Stages of EDP Growth," DATAPRO, 561-050-102 (March 1981).
• 10: Huseman, Richard C., "The Role of the Nominal Group in Small Group Communication," Readings in Interpersonal and Organizational Communication, 3rd Edition (Holbrook Press, Inc., 1977), pp. 493--502.
• 11: Keider, Stephen P., "Why Projects Fail", Datamation, (December 1974) pp. 59--61.
• 12: Marjorie Leeson , Stanford H. Rowe , Sandra E. Poindexter, Systems Analysis and Design, Glencoe/McGraw-Hill, 1991
• 13: Levy, Joel D., "Bridging the Gap with Business Information Systems Planning", Infosystems, (June 1982), pp. 82--84.
• 14: Maier, N. R. F. and Hoffman, L. R., "Quality of First and Second Solution Group Problem Solving," Journal of Applied Psychology, Vol. 44 (1960) pp. 278--283.
• 15: Marilyn Mantei, The effect of programming team structures on programming tasks, Communications of the ACM, v.24 n.3, p.106-113, March 1981 [doi>10.1145/358568.358571]
• 16: McGregor, Douglas, The Human Side of Enterprise (New York: McGraw-Hill Book Company, Inc., 1960), pp. 231--238.
• 17: Means, Thomas L. and Cronan, Timothy P., "Fundamental Communication Problems in Computer System Design and Development," Proceedings, National American Business Communication Association, (Fall, 1982).
• 18: Mittra, Sitansu S., "Information System Analysis and Design," Journal of Systems Management, (April 1983), pp. 30--34.
• 19: Nolan, Richard L., "Managing Information Systems by Committee," Harvard Business Review, (July-August 1982), pp. 72--79.
• 20: O'Connell, Sandra E., "Communication: Growth Field of the Seventies," Journal of Business Communication, Vol. 15, No. 3 (Spring 1978), pp. 37--46.
• 21: Peterson, Brent D., Goldhaber, Gerald M., and Pace, R. Wayne, Communication Probes, 2nd Edition (Chicago: Science Research Associates, 1977), pp. 128--129.
• 22: "Report by IBM Task Force," IBM; Data Processing Division; Application Development and Maintenance, an unpublished report.
• 23: Gary L. Richardson , John Tomlinson , Charles Butler, A Primer on Structured Program Design, Petrocelli Books, Inc., Princeton, NJ, 1980
• 24: Rogers, G. R., "A Simple Architecture for Consistent Application Program Design," IBM Systems Journal, Vol. 22, No. 3, (1983), pp. 199--212.
• 25: Scharer, Laura, "Pinpointing Requirements," Datamation (April 1981), pp. 139--151.
• 26: Shelly, Gary B. and Cashman, Thomas J., Business System Analysis and Design (Anaheim Publishing Company, 1975).
• 27: Torrance, E. P., "Group Decision-Making and Disagreement," Social Forces, Vol. 35 (1957), p. 23--47.
• 28: Walton, Richard and DiBattista, Ron A., "Communication Skills: The Achilles Heel of Your Education Program?" Interface, Vol. 2 (March 1980), pp. 30--37.