Going beyond the call of duty: the implementation and support of OMNI

ABSTRACT

As a result of revisions by the Florida State Legislature to Florida's Educational Code, the Florida Universities Consortium was formed to create an Enterprise Resource Planning solution for each university's information technology needs.Florida State University implemented the ERP solution from Peoplesoft for financial and human resources applications. This solution was developed to meet financial, human resource and administrative needs for 40,000 faculty, staff and students of FSU. ERP project requested services from User Services and Administrative Information Services. US provided telephone and on-site support to assist the deployment of OMNI to university staff and faculty. AIS also provided authentication and security for applications.The objectives of this paper are to detail how US worked in collaboration to:

• Switch and deploy a customizable ticketing application that will provide remote accessibility to ERP, AIS and US.
• Provide customer self-service tools for problem resolution and/or report technical issues.
• Develop and utilize new authentication services provided by AIS to help increase support services to the students, employees, and affiliates of FSU and provide tools to support OMNI.

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REFERENCES

• 1: Florida Universities Enterprise Resource Planning Consortium, online, 2003, www.fl.erp.fsu.edu
• 2: Parature Corporation, online, 2005, www.parature.com
• 3: OTI-Administrative Information Systems, on-line, 2005 www.ais.fsu.edu
• 4: OTI - User Services, online, 2002 www.us.fsu.edu

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS
      H.4.2 Types of Systems
          Subjects: Decision support (e.g., MIS)

Additional Classification:
  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS
      H.4.2 Types of Systems
          Subjects: Logistics

  J. Computer Applications
  J.1 ADMINISTRATIVE DATA PROCESSING
      Subjects: Financial (e.g., EFTS); Government; Law; Business; Education

  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.1 Project and People Management
          Subjects: Strategic information systems planning; Management techniques (e.g., PERT/CPM); Systems analysis and design; Systems development
      K.6.2 Installation Management
          Subjects: Performance and usage measurement; Benchmarks
      K.6.4 System Management
          Subjects: Quality assurance; Management audit; Centralization/decentralization
      K.6.5 Security and Protection (D.4.6, K.4.2)
          Subjects: Authentication

General Terms:
Design, Documentation, Economics, Management, Measurement, Performance, Security, Verification

Keywords:
application implementation, application support, board of regents, enterprise resource planning (ERP), online management of networked information (OMNI)