Discovering user information needs

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Discovering user information needs: the case of university department web sites

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Volume 12 , Issue 5 (September + October 2005) table of contents
HCI & Higher Education

SPECIAL ISSUE: Back to school: HCI & higher education table of contents

Pages: 19 - 27

Year of Publication: 2005

ISSN:1072-5520

Authors

Frank E. Ritter	The Pennsylvania State University
Andrew R. Freed	The Pennsylvania State University
Onida L. M. Haskett	The Pennsylvania State University

Publisher

ACM New York, NY, USA

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Downloads (6 Weeks): 2, Downloads (12 Months): 52, Citation Count: 1

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Beevis, D. (Ed.). (1999). Analysis techniques for human-machine systems design: A report produced under the auspices of NATO Defense Research Group Panel 8. Wright-Patterson Air Force Base, OH: Crew Systems Ergonomics/ Human Systems Technology Information Analysis Center.
	2	Block, M. (Ed.). (2002). Doing it right: How some universities encourage the creation of prime research Web sites. Searcher, 10(8), 1-8. Retrieved 18 November 2002, from infotoday.com/searcher/sep02/block.htm
	3	Brinck, T., Gergle, D., & Wood, S. D. (2002). Usability for the Web. San Francisco, Morgan Kaufmann Publishers.
	4	Tanya L. Cheyne , Frank E. Ritter, Targeting audiences on the internet, Communications of the ACM, v.44 n.4, p.94-98, April 2001 [doi>10.1145/367211.367276]
	5	Melody Y. Ivory , Marti A Hearst, The state of the art in automating usability evaluation of user interfaces, ACM Computing Surveys (CSUR), v.33 n.4, p.470-516, December 2001 [doi>10.1145/503112.503114]
	6	Bonnie E. John , David E. Kieras, Using GOMS for user interface design and evaluation: which technique?, ACM Transactions on Computer-Human Interaction (TOCHI), v.3 n.4, p.287-319, Dec. 1996 [doi>10.1145/235833.236050]
	7	Nielsen, J. (1997). Top Ten Mistakes of Web Management, Alertbox. www.useit.com/alertbox/9706b.html
	8	Pennock, D., Flake, G. W., Lawrence, S., Glover, E. J., & Giles, C. L. (2002). Winners don't take all: Characterizing the competition for links on the Web, Proceedings of the National Academy of Sciences, 99(8), 5207-5211.
	9	Raskin, J. (2000). The humane interface, Reading, MA. Addison-Wesley Pub Co.
	10	Ritter, F. E., Freed, A. R., & Haskett, O. L. (2002). Discovering user information needs: The case of university department Web sites (Tech. Report No. 2002-3). Applied Cognitive Science Lab, School of Information Sciences and Technology, Penn State. acs.ist.psu.edu/acs-lab/reports/ritterFH02.pdf.
	11	Ritter, F. E. & Young, R. M. (2001). Embodied models as simulated users: Introduction to this special issue on using cognitive models to improve interface design. International Journal of Human-Computer Studies 55: 1-14.
	12	Robert St. Amant , Thomas E. Horton , Frank E. Ritter, Model-based evaluation of cell phone menu interaction, Proceedings of the SIGCHI conference on Human factors in computing systems, p.343-350, April 24-29, 2004, Vienna, Austria [doi>10.1145/985692.985736]
	13	Schraagen, J. M., Chipman, S. F., & Shalin, V. L. (Eds.) (2000). Cognitive task analysis. Mahwah, NJ: Erlbaum.