The importance of affective quality

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The importance of affective quality

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Communications of the ACM archive
Volume 48 , Issue 9 (September 2005) table of contents
Special issue: RFID

Pages: 105 - 108

Year of Publication: 2005

ISSN:0001-0782

Authors

Ping Zhang	Syracuse University
Na Li	Syracuse University

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 37, Downloads (12 Months): 277, Citation Count: 11

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ABSTRACT

Users aren't always rational logical beings---emotion plays an often overlooked role in user acceptance of technology.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

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	2	Jinwoo Kim , Jooeun Lee , Dongseong Choi, Designing emotionally evocative homepages: an empirical study of the quantitative relations between design factors and emotional dimensions, International Journal of Human-Computer Studies, v.59 n.6, p.899-940, December 2003 [doi>10.1016/j.ijhcs.2003.06.002]
	3	Talia Lavie , Noam Tractinsky, Assessing dimensions of perceived visual aesthetics of web sites, International Journal of Human-Computer Studies, v.60 n.3, p.269-298, March 2004 [doi>10.1016/j.ijhcs.2003.09.002]
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	5	Don Norman, Emotion & design: attractive things work better, interactions, v.9 n.4, p.36-42, July 2002 [doi>10.1145/543434.543435]
	6	Russell, J.A. Core affect and the psychological construction of emotion. Psychological Review 110, 1 (2003), 145--172.
	7	Russell, J.A. and Pratt, G. A description of the affective quality attributed to environments. Journal of Personality and Social Psychology 38 (1980), 311--322.
	8	Schenkman, B.N. and Jonsson, F.U. Aesthetics and preferences of Web pages. Behaviour & Information Technology 19, 5 (2000), 367--377.
	9	Tractinsky, N., Katz, A.S. and Ikar, D. What is beautiful is usable. Interacting with Computers 13 (2000), 127--145.
	10	Hans van der Heijden, Factors influencing the usage of websites: the case of a generic portal in The Netherlands, Information and Management, v.40 n.6, p.541-549, July 2003 [doi>10.1016/S0378-7206(02)00079-4]
	11	Viswanath Venkatesh, Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model, Information Systems Research, v.11 n.4, p.342-365, December 2000 [doi>10.1287/isre.11.4.342.11872]
	12	Mun Y. Yi , Yujong Hwang, Predicting the use of web-based information systems: self-efficacy, enjoyment, learning goal orientation, and the technology acceptance model, International Journal of Human-Computer Studies, v.59 n.4, p.431-449, October 2003 [doi>10.1016/S1071-5819(03)00114-9]

CITED BY 11

	Sascha Mahlke , Michael Minge , Manfred Thüring, Measuring multiple components of emotions in interactive contexts, CHI '06 extended abstracts on Human factors in computing systems, April 22-27, 2006, Montréal, Québec, Canada
	Sascha Mahlke, Understanding users' experience of interaction, Proceedings of the 2005 annual conference on European association of cognitive ergonomics, September 29-October 01, 2005, Chania, Greece
	Noam Tractinsky , Avivit Cokhavi , Moti Kirschenbaum , Tal Sharfi, Evaluating the consistency of immediate aesthetic perceptions of web pages, International Journal of Human-Computer Studies, v.64 n.11, p.1071-1083, November 2006
	Ludo Maat , Maja Pantic, Gaze-X: adaptive affective multimodal interface for single-user office scenarios, Proceedings of the 8th international conference on Multimodal interfaces, November 02-04, 2006, Banff, Alberta, Canada
	James Y. L. Thong , Se-Joon Hong , Kar Yan Tam, The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance, International Journal of Human-Computer Studies, v.64 n.9, p.799-810, September 2006
	Youn-kyung Lim , Erik Stolterman , Heekyoung Jung , Justin Donaldson, Interaction gestalt and the design of aesthetic interactions, Proceedings of the 2007 conference on Designing pleasurable products and interfaces, August 22-25, 2007, Helsinki, Finland
	Ping Zhang, Technical opinion Motivational affordances: reasons for ICT design and use, Communications of the ACM, v.51 n.11, November 2008
	Matthias Deller , Stefan Agne , Achim Ebert , Andreas Dengel , Hans Hagen , Bertin Klein , Michael Bender , Tony Bernardin , Bernd Hamann, Managing a document-based information space, Proceedings of the 13th international conference on Intelligent user interfaces, January 13-16, 2008, Gran Canaria, Spain
	Peter Tarasewich , Jun Gong , Fiona Fui-Hoon Nah , David Dewester, Mobile interaction design: Integrating individual and organizational perspectives, Information-Knowledge-Systems Management, v.7 n.1,2, p.121-144, April 2008
	Liang Zeng , Gavriel Salvendy , Min Zhang, Factor structure of web site creativity, Computers in Human Behavior, v.25 n.2, p.568-577, March, 2009
	Yujong Hwang , Dan J. Kim, Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust, Decision Support Systems, v.43 n.3, p.746-760, April, 2007