Nobody reads documentation

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Nobody reads documentation

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Communications of the ACM archive
Volume 34 , Issue 7 (July 1991) table of contents
Special issue on computer graphics: state of the arts

Pages: 19 - 24

Year of Publication: 1991

ISSN:0001-0782

Author

Marc Rettig

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 3, Downloads (12 Months): 57, Citation Count: 14

Additional Information:

references cited by index terms collaborative colleagues

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	R. John Brockmann, The why, where and how of minimalism, Proceedings of the 8th annual international conference on Systems documentation, p.111-119, October 31-November 02, 1990, Little Rock, Arkansas, United States
	2	R. John Brockmann, Writing better computer user documentation: from paper to online, John Wiley & Sons, Inc., New York, NY, 1986
	3	John M. Carroll, The Nurnberg funnel: designing minimalist instruction for practical computer skill, MIT Press, Cambridge, MA, 1990
	4	Carroll, J.M., et al. The Minimal Manual. Human Computer Interaction 3, (1987-88) (1987-1988): 123- 153.
	5	Peter Desberg , Judson H. Taylor, Essentials of Task Analysis, University Press of America, Lanham, MD, 1986
	6	Edmond H. Weiss, How to Write a Usable User Manual, I S I Press, 1985
	7	Lorraine Wilkin , Wendie Wulff , Fitch Richardson Smith, Document means more than manual: document design outside the computer industry, Proceedings of the 8th annual international conference on Systems documentation, p.79-86, October 31-November 02, 1990, Little Rock, Arkansas, United States
	8	Paul Heckel, The Elements of Friendly Software Design, SYBEX Inc., Alameda, CA, 1991
	9	Elbow, P. Writing Without Teachers. Oxford University Press, 1973. Great for encouragement, motivation, and advice. Great exercises for overcoming writer's block.
	10	Strunk Jr., W. and White, E.B. Elements of Style. MacMillan, N.Y., 1979.
	11	Zinsser, W. On Writing Well. Harper and Row, N.Y., 1985.

CITED BY 14

	Neal W. Johnston, Documenting a scientific visualization tool, Proceedings of the 9th annual international conference on Systems documentation, p.83-87, October 1991, Chicago, Illinois, United States
	Rudolf K. Keller , Anurag Garg , Amin Noaman , Tao Tao, Multi-level documentation of organizational architectures and processes, Proceedings of the 12th annual international conference on Systems documentation: technical communications at the great divide, p.139-144, October 02-05, 1994, Banff, Alberta, Canada
	Sky Matthews , Carl Grove, Applying object-oriented concepts to documentation, Proceedings of the 10th annual international conference on Systems documentation, p.265-271, October 13-16, 1992, Ottawa, Ontario, Canada
	Karl L. Smart , Kristen Bell De Tienne , Matthew E. Whitting, Documentation design decisions: accounting for customer preferences, Proceedings of the 13th annual international conference on Systems documentation: emerging from chaos: solutions for the growing complexity of our jobs, p.155-156, September 30-October 03, 1995, Savannah, Georgia, United States
	Allan S. Jacobson , Andrew L. Berkin , Martin N. Orton, LinkWinds: interactive scientific data analysis and visualization, Communications of the ACM, v.37 n.4, p.42-52, April 1994
	Lothar Simon , Jochen Erdmann, SIROG: a responsive hypertext manual, Proceedings of the 1994 ACM European conference on Hypermedia technology, p.108-116, September 19-23, 1994, Edinburgh, Scotland
	Karl L. Smart , Kristen Bell DeTienne , Matthew Whiting, Customers' use of documentation: the enduring legacy of print, Proceedings of the 16th annual international conference on Computer documentation, p.23-28, September 24-26, 1998, Quebec, Quebec, Canada
	Brad Mehlenbacher, Documentation: not yet implemented, but coming soon!, The human-computer interaction handbook: fundamentals, evolving technologies and emerging applications, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 2002
	Ingrid Towey , James Gill, II , Kurt Morehouse, “But, how much does it cost?”: selling user interface design, Conference companion on Human factors in computing systems, p.161-162, April 24-28, 1994, Boston, Massachusetts, United States
	David G. Novick , Karen Ward, Why don't people read the manual?, Proceedings of the 24th annual conference on Design of communication, October 18-20, 2006, Myrtle Beach, SC, USA
	David G. Novick , Karen Ward, What users say they want in documentation, Proceedings of the 24th annual conference on Design of communication, October 18-20, 2006, Myrtle Beach, SC, USA
	Jeff Huang , Michael B. Twidale, Graphstract: minimal graphical help for computers, Proceedings of the 20th annual ACM symposium on User interface software and technology, October 07-10, 2007, Newport, Rhode Island, USA
	Judy E. Scott, Technology acceptance and ERP documentation usability, Communications of the ACM, v.51 n.11, November 2008
	Erika Shehan Poole , Marshini Chetty , Tom Morgan , Rebecca E. Grinter , W. Keith Edwards, Computer help at home: methods and motivations for informal technical support, Proceedings of the 27th international conference on Human factors in computing systems, April 04-09, 2009, Boston, MA, USA