The stakeholder forest

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The stakeholder forest: designing an expenses application for the enterprise

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Conference on Human Factors in Computing Systems archive
CHI '05 extended abstracts on Human factors in computing systems table of contents

Portland, OR, USA

SESSION: Design expo table of contents

Pages: 941 - 956

Year of Publication: 2005

ISBN:1-59593-002-7

Authors

Jonathan Arnowitz	SAP Labs, Palo Alto, CA
Monica Heidelberg	PeopleSoft, Inc., Pleasanton, CA
Diana Gray	PeopleSoft, Inc., Pleasanton, CA
Michael Arent	SAP Labs, Palo Alto, CA
Naomi Dorsch	PeopleSoft, Inc., Pleasanton, CA

Sponsors

ACM: Association for Computing Machinery
SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 7, Downloads (12 Months): 47, Citation Count: 1

Additional Information:

abstract references cited by index terms collaborative colleagues

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ABSTRACT

This paper discusses the redesign of PeopleSoft's Enterprise Expenses product from a product that was notorious for it's complexity into a product that was both usable and one of PeopleSoft's best selling products. The process used was a combination of best practices from user-centered design, business and marketing to deliver a usable application on a pure-html "no-code on the client" platform. The design effort was also a collaboration of design, usability engineers, business strategy, functional analysts and developers (and of course our customers!) At the same time, the process needed to track the competing interests of various stakeholders: clients, their end users, their business processes, our technical requirements, our limited resources and our internal stakeholders. The designed solution had to work within a framework that could not be re-written. A poorly working metaphor was redefined into a concept that would work better with the end-users.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Donogue, K. Schrage M. Built for Use. New York, NY: McGraw-Hill, 2002.
	2	Dreyfuss, H. Designing for People. New York, NY: Allworth Press, 2002.
	3	Faimond, P & Weigand, J. The Nature of Design, Cincinnati, OH: How Design Books, 2004.
	4	Jesse James Garrett, The Elements of User Experience: User-Centered Design for the Web, New Riders Publishing, Thousand Oaks, CA, 2002
	5	JoAnn T. Hackos , Janice C. Redish, User and task analysis for interface design, John Wiley & Sons, Inc., New York, NY, 1998
	6	Kuniavsky M. Observing the User Experience. New York, NY: Morgan-Kaufman, 2003.
	7	McGrath, C. Product Strategy for High Technology Companies. New York, NY: McGraw-Hill, 2002
	8	Norman D. Design of Everyday Things. New York, NY: Basic Books, 1988.
	9	Van Duyn, D., Landay, J. Hong, J. The Design of Sites, San Francisco, CA: Addison-Wesley, 2003.

CITED BY

Mie Nørgaard , Kasper Hornbæk, What do usability evaluators do in practice?: an explorative study of think-aloud testing, Proceedings of the 6th ACM conference on Designing Interactive systems, June 26-28, 2006, University Park, PA, USA

INDEX TERMS

Keywords:
business software, case study, design expo, travel and expense software, user experience, user-centered design

Collaborative Colleagues:

Jonathan Arnowitz: colleagues

Monica Heidelberg: colleagues

Diana Gray: colleagues

Michael Arent: colleagues

Naomi Dorsch: colleagues

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