A service re-design methodology for multi-channel adaptation

ABSTRACT

Many available services have been designed for a single-channel world, Web and Internet typically. In a real world scenario, an ever-growing number of users take advantage of different kinds of communication channels and devices. In this paper, we propose a methodology to formalize the re-design process of these services to support multi-channel access in different contexts. The methodology considers the channel characteristics, the location of users and the context of use to characterize the new services. It has been tested in a case study: the Italian National Project of Identification and Registration of Bovine Animals.

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INDEX TERMS

Primary Classification:
  D. Software
  D.2 SOFTWARE ENGINEERING
      D.2.1 Requirements/Specifications
          Subjects: Methodologies (e.g., object-oriented, structured)

Additional Classification:
  D. Software
  D.2 SOFTWARE ENGINEERING
      D.2.1 Requirements/Specifications
          Subjects: Tools

General Terms:
Design, Documentation, Experimentation, Human Factors

Keywords:
context of use, location awareness, methodology, multi-channel application, qualities of services, service re-design