Critical factors in software outsourcing: a pilot study

ABSTRACT

This report aims to present the critical factors in outsourcing relationships. This study analyses the vendors' views on managing outsourcing relationships. We designed this empirical study from our previous literature survey. Here, we analyze data collected in two interviews through categorization techniques. Our findings suggest the importance of process, communication, trust, value addition, consistency and financial benefits. Our findings also highlight a few difficulties in outsourcing relationships. We also detail the research methods used in this short empirical study. We explain the research approaches undertaken for data collection, and data analysis.

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INDEX TERMS

Primary Classification:
  D. Software
  D.0 GENERAL

General Terms:
Human Factors, Management

Keywords:
critical factors, relationships, software outsourcing