UW-Madison student leadership project

ABSTRACT

The University of Wisconsin - Madison Division of Information Technology (DoIT) Help Desk and Campus Computer Labs offers an opportunity for student employees to become involved in leadership roles by participating in the Student Leadership Project (SLP). This project provides student employees with real world experience in the management and delivery of information technology services. By gaining experience in conjunction with their academic career, students will be better prepared to enter the workforce by bringing with them a wealth of IT and business knowledge.

The DoIT Help Desk and Campus Computer Labs employ approximately 125 staff with a mixture of fulltime personnel and part time student staff. The SLP students work in the Help Desk's call center, advanced support group and computer labs. They are full participants in managing and facilitating day-to-day operations (e.g., hiring, training, coach, schedule, etc.) and in maintaining the usability of all the computers in the production environment.

This summer, we will be entering the fourth year of the Student Leadership Project. There are 10 leadership positions available for students with both a management and technical track. This presentation will provide an overview of the program with perspectives from the student leaders.

INDEX TERMS

Primary Classification:
  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.1 Project and People Management
          Subjects: Management techniques (e.g., PERT/CPM)

Additional Classification:
  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.1 Project and People Management
          Subjects: Training; Staffing

General Terms:
Human Factors, Management, Performance

Keywords:
DoIT - Division of Information Technology, University of Wisconsin - Madison, campus computer labs, campus help desk, student leadership project (SLP), student management