Instant Messaging or Instant Headache?

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Instant Messaging or Instant Headache?

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Volume 2 , Issue 2 (April 2004) table of contents
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FEATURE: Features table of contents

Pages: 72 - 80

Year of Publication: 2004

ISSN:1542-7730

Authors

John Stone	Symantec
Sarah Merrion	Symantec

Publisher

ACM New York, NY, USA

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ABSTRACT

It's a reality. You have IM (instant messaging) clients in your environment. You have already recognized that it is eating up more and more of your network bandwidthand with Microsoft building IM capability into its XP operating system and applications, you know this will only get worse. Management is also voicing concerns over the lost user productivity caused by personal conversations over this medium. You have tried blocking these conduits for conversation, but it is a constant battle. Tools are now available to make this blocking job easier, such as those from Akonix, FaceTime Communications, and NetIQ, but IM is maturing, and your users are starting to depend on it as an essential business tool.

REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	1. Akonix: see http://www.akonix.com.
	2	2. FaceTime Communications: see http:// www.facetime.com.
	3	3. NetIQ: see http://www.netiq.com.
	4	4. Gartner: see http://www4.gartner.com/5_about/press_ releases/pr25mar2003a.jsp.
	5	5. For more information on this type of attack, refer to Bhansali, B. B. Man-in-the-middle attack, February 2001; http://ouah.kernsh.org/mitmbrief.htm.
	6	6. Sarbanes-Oxley Act of 2002: see http://www.sarbanesoxley.com.
	7	7. See reference 1.
	8	8. Kazaa: see http://www.kazaa.com/us/.
	9	9. Gnutella: see http://www.gnutella.com.
	10	10. JohnyTech: see http://www.johnytech.com/home.asp.
	11	11. Yahoo: see http://messenger.yahoo.com/business/ products/msg/.
	12	12. AIM: see http://enterprise.netscape.com/products/ aimsvcs/.
	13	13. MSN Messenger: see http://www.microsoft.com/office/ livecomm/prodinfo/msnconnect.mspx.
	14	14. See reference 12.
	15	15. See reference 1.
	16	16. See reference 2.
	17	17. See reference 1.