User-experience planning for corporate success

ABSTRACT

Good news for the CHI community: Behind the scenes, corporations are re-organizing to achieve user-centered products and services.

REFERENCES

• 1: Donoghue, Karen (2002). Built for Use: Driving Profitability Through the User Experience. New York: McGraw-Hill.
• 2: Jennifer Fleming, Web navigation: designing the user experience, O'Reilly & Associates, Inc., Sebastopol, CA, 1998
• 3: Jesse James Garrett, The Elements of User Experience: User-Centered Design for the Web, New Riders Publishing, Thousand Oaks, CA, 2002
• 4: Gilmore, J.H., Pine II, J.B. (1999). The Experience Economy. Cambridge, MA: Harvard Business School Press.
• 5: Hiltunen, Mika, Markku Laukka, and Jari Luomala (2002). Professional Mobile User Experience. Edita, Finland: IT Press.
• 6: Kuniavsky, Mike (2003). Observing the User Experience: A Practitioner's Guide to User Research, Morgan Kaufmann Series in Interactive Technologies. San Francisco, CA: Morgan Kaufmann.
• 7: Microsoft Corporation , Windows User Experience Team, Microsoft Windows User Experience (Microsoft Professional Edition), Microsoft Press, Redmond, WA, 1999
• 8: Karel Vredenberg , Scott Isensee , Carol Righi, User-Centered Design: An Integrated Approach with Cdrom, Prentice Hall PTR, Upper Saddle River, NJ, 2001
• 9: Vredenburg, Karl, Kay M. Stanney, Gavriel Salvendy, and Masamitsu Oshima, Editors (2002). Designing the Total User Experience at IBM: An Examination of Case Studies, Research Findings, and Advanced Methods. Mahwah, NJ: Lawrence Erlbaum Associates.

INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)

Additional Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.3 Group and Organization Interfaces
      H.5.4 Hypertext/Hypermedia