Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Carroll, J. (editor) (1998). Minimalism Beyond the Nurnberg Funnel. Cambridge, MA: The MIT Press.
	2	Grayling, T. (2002). A Usability Test of Two Browser-based Embedded Help Systems. Journal of the Society of Technical Communication, vol. 49, no. 2, 193--209.
	3	Kantner, L.; Rosenbaum, S.; and Shroyer, R. (2002). Structured Heuristic Evaluation of Online Documentation. In IPCC 2002 Proceedings.
	4	Krull, R.; Friauf, J.; Brown-Grant, J.; and Eaton, A. (2002). Usability Trends in an Online Help System: User Testing on Three Releases of a Help for a Visual Programming Language. In IPCC 2001 Proceedings.
	5	Matthew Marx , Chris Schmandt, MailCall: message presentation and navigation in a nonvisual environment, Proceedings of the SIGCHI conference on Human factors in computing systems: common ground, p.165-172, April 13-18, 1996, Vancouver, British Columbia, Canada  [doi>10.1145/238386.238467]
	6	McLellan, S.G.; Roesler, A.W.; and Elliot, A.L. (1996). "The Effect of Advice Message Location on User Performance," IEEE Trans. Prof. Comm., vol. 39, pp. 43--48.
	7	Michael Priestley, Task oriented or task disoriented: designing a usable help web, Proceedings of the 16th annual international conference on Computer documentation, p.194-199, September 24-26, 1998, Quebec, Quebec, Canada  [doi>10.1145/296336.296378]
	8	Quesenbery, W. (2001). Meeting User Needs for Useful Online Information. Journal of the Society of Technical Communication, vol. 48, no. 2, 182--188.
	9	Bhavani Raskutti , Ingrid Zukerman, Generating queries and replies during information-seeking interactions, International Journal of Human-Computer Studies, v.47 n.6, p.689-734, Dec. 1997  [doi>10.1006/ijhc.1997.0150]
	10	Laura Rintjema , Kara Warburton, Creating an HTML help system for web-based products, Proceedings of the 16th annual international conference on Computer documentation, p.227-233, September 24-26, 1998, Quebec, Quebec, Canada  [doi>10.1145/296336.296386]
	11	Stephanie Rosenbaum , Judith Ramey, Current issues in assessing and improving information usability, CHI '03 extended abstracts on Human factors in computing systems, April 05-10, 2003, Ft. Lauderdale, Florida, USA  [doi>10.1145/765891.766040]

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