HERDING CATS: training students in customer service, assisting faculty and facilitating trainers for various technical levels

ABSTRACT

Our challenge in the lab group at the University of Richmond is to collectively train approximately 85 students to work in five academic computing labs housed in five different buildings across campus. This program is designed to train student lab assistants at a variety of knowledge and skill levels, using a range of content transfer strategies (online, written, traditional instruction).

INDEX TERMS

Primary Classification:
  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.1 Project and People Management
          Subjects: Staffing

Additional Classification:
  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.1 Project and People Management
          Subjects: Training

General Terms:
Human Factors, Management, Performance

Keywords:
computer labs, program design, students, training