Fostering the growth of a software quality culture

ABSTRACT

Instructors often discuss assessment of the technical skills students must acquire in a typical computer science program. Often times, the technical skills and the required body of knowledge are mandated through standards or curricular requirements. How are non-technical skills assessed? Are computer science educators teaching and encouraging the development of other critical skills needed in the workplace such as personal accountability, a strong work ethic, and an ability to deliver on-time and correct work? This paper describes the results of a student survey, designed to provoke some thoughts about the evolving work ethic and the level of a quality-centered culture in students today.

REFERENCES

• 1: Andersen, Bjørn and Tom Fagerhaug. Root Cause Analysis: Simplified Tools and Techniques. Milwaukee, Wisconsin: American Society for Quality Press, 2000.
• 2: Ishikawa, Kaoru. Guide to Quality Control. Milwaukee, Wisconsin: American Society for Quality Press, 1986.