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 ABSTRACT
This paper aims to and illustrate that simulation and queuing theory can and should go hand in hand for a variety of practical problems, both in daily-life and industry, which are still open for fundamental research. To this end, it will highlight real-life cases taken from : Daily-life situations (postal office or bank), administrative logistics (reengineering), transportation (railways), and call center analysis.
REFERENCES
Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.
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Boucherie, R. J. and Van Dijk 1995. N. M., Punctuality for airports as success factor: A queuing analysis. (Dutch Air Traffic Control Research Report).
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Van Dijk, N. M. 1997. Why queuing never vanishes, Eurpean Journal Operations Research 99, 463-476.
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Van Dijk, N. M. 1997. To wait or not to wait: That is the question, Chance 10, No.1, 26-30.
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Van Dijk, N. M. 1993. "Queuing Networks and Product Forms," Wiley, New York.
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Van Dijk, N. M. 1998, to appear. Where would we be without trains? A queuing modelling to determine Train Delays, Operations Research.
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Van Dijk, N. M. 1995. Service Performance Measured and Queuing Analysis; A case study for TNT, in R. Teare and C. Armistead (eds.) Services management, Cassell.
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Van Dijk, N. M. 1996 Everyone His Own Lane, interview in De Telegraaf on highway traffic problems, September 7.
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