An evaluation of a multiple interface design solution for bloated software

ABSTRACT

This study examines a novel interface design for heavily-featured productivity software. The design includes two interfaces between which the user can easily toggle: (1) an interface personalized by the user containing desired features only, and (2) the default interface with all the standard features. This design was prototyped as a front-end to a commercial word processor and evaluated in a comprehensive field study. The study tested the effects of different interface designs on users' satisfaction and their perceived ability to navigate, control, and learn the software. There were two conditions: a commercial word processor with adaptive menus and our two-interface prototype with adaptable menus for the same word processor. Results showed that participants were better able to navigate through the menus and toolbars and were better able to learn with our prototype. There were also significant differences in satisfaction and control with our design

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: User-centered design

Additional Classification:
  H. Information Systems
  H.1 MODELS AND PRINCIPLES
      H.1.2 User/Machine Systems
          Subjects: Human factors
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.3 Group and Organization Interfaces
          Subjects: Synchronous interaction

General Terms:
Design, Human Factors, Performance, Theory

Keywords:
adaptive/adaptable interfaces, bloat, featurism, field study, individual differences, personalization