The documentation process: create it, refine it, and get them to use it

ABSTRACT

This half-day tutorial presents guidelines and examples for how to develop a documentation process for an organization. It also examines the challenges and obstacles that can impede an organization's acceptance of a new process. The tutorial is designed for members of technical communication departments, particularly managers.

INDEX TERMS

General Terms:
Documentation, Management

Keywords:
culture, documentation, management, process