The effect of rapid IT change on the demand for training

ABSTRACT

Information technology is rapidly changing. This increases the complexity of IT management. Research has yet to explain the IT management problems due to such change. The current study developed a survey instrument about such problems based on experiences described in structured interviews with 16 IT professionals. The instrument was mailed to a nationwide sample of 1,000 IT professionals. Two hundred forty-six provided useable data. The research identified five of problems of rapid IT change, namely Vendor Competitiveness, Poor Quality, Incompatibility, Management Confusion, and Training Demands. It confirmed a model suggesting that increased Vendor Competitiveness leads to Poor Quality, Incompatibility, and Management Confusion, and that these increase Training Demands. The research also offers suggestions for future investigation of the problems and a potential instrument with which to conduct it.

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INDEX TERMS

Primary Classification:
  K. Computing Milieux
  K.3 COMPUTERS AND EDUCATION

Additional Classification:
  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS

General Terms:
Documentation, Management