Building firm trust online

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Building firm trust online

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Communications of the ACM archive
Volume 43 , Issue 12 (December 2000) table of contents

Pages: 73 - 79

Year of Publication: 2000

ISSN:0001-0782

Authors

Detlef Schoder	Department of Telematics in the Institute for Informatics and Society (IIG) at the University of Freiburg in Germany
Pai-Ling Yin	dStanford University, CA

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 25, Downloads (12 Months): 220, Citation Count: 12

Additional Information:

references cited by index terms review collaborative colleagues peer to peer

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Yannis Bakos, The emerging role of electronic marketplaces on the Internet, Communications of the ACM, v.41 n.8, p.35-42, Aug. 1998 [doi>10.1145/280324.280330]
	2	Federal Document Clearinghouse, Inc. Robert Holleyman holds news conference at the BSA CEO Forum. FDCH Political Transcripts June 16, 1999.
	3	Forrester Research, Inc. More than S1 trillion in Internet commerce depends on business-government collaboration. December 7, 1998; www.forrester.com/ER/Press/Release/0,1769,119,FF.html.
	4	Henry, D., Cooke, S., Buckley, P., Dumagan, J., Gill, G., Pastore, D., LaPorte, S., Mayer, J., Price, L. The Emerging Digital Economy II. U.S. Department of Commerce, June 22, 1999; www.ecommerce.gov/usdocume.htm.
	5	Donna L. Hoffman , Thomas P. Novak , Marcos Peralta, Building consumer trust online, Communications of the ACM, v.42 n.4, p.80-85, April 1999 [doi>10.1145/299157.299175]
	6	Margherio, L., Henry, D., Cooke, S., Montes, S., Hughes, S. The Emerging Digital Economy. U.S. Department of Commerce, Apr. 15, 1998; www.ecommerce.gov/viewhtml.htm.
	7	OECD. The Economic and Social Impact of Electronic Commerce: Preliminary Findings and Research Agenda. Feb. 1999; www.oecd.org//sub-ject/ e_commerce/summary.htm.
	8	Rossnagel, A. Digital signature regulation and European trends. In G. Mueller and K. Rannenberg, Eds., Multilateral Security in Communications, Volume 3: Technology, Infrastructure, and Economy. Addison Wesley, 1999, 235-249.
	9	Schoder, D., Welchering, P., and Strauss, R.E. Electronic Commerce Enqu~te. Jointly published by the University of Freiburg Institute for Informatics and Society (IIG), Gemini Consulting, and Computer Zeitung.
	10	Wenninger, J. Business-to-business electronic commerce. Current Issues in Economics and Finance 5, 10 (June 1999).

CITED BY 12

	A. F. Salam , H. R. Rao , C. C. Pegels, Consumer-perceived risk in e-commerce transactions, Communications of the ACM, v.46 n.12, December 2003
	Wenhong Luo , Mohammad Najdawi, Trust-building measures: a review of consumer health portals, Communications of the ACM, v.47 n.1, p.108-113, January 2004
	Fang-Fang Tang , Marcel G. Thom , Liang Toon Wang , Joai Ching Tan , Wai Yee Chow , Xiaoyun Tang, Using insurance to create trust on the Internet, Communications of the ACM, v.46 n.12, December 2003
	Ying Sai, Transparent Safe, Decision Support Systems, v.46 n.1, p.41-51, December, 2008
	Primoz Perc, Reasoning about the role of information systems in trusting decisions, Proceedings of the 2001 international conference on Information systems technology and its applications, p.85-97, June 13-15, 2001, Kharkiv, Ukraine
	William Hampton-Sosa , Marios Koufaris, The Effect of Web Site Perceptions on Initial Trust in the Owner Company, International Journal of Electronic Commerce, v.10 n.1, p.55-81, Number 1/Fall 2005
	Kai Öörni , Saana Kaleva , Soile Hirvasniemi , Terttu Kortelainen, Usability of websites contributing to trust in e-commerce, Trust in knowledge management and systems in organizations, Idea Group Publishing, Hershey, PA, 2004
	Ian MacInnes, Property rights, legal issues, and business models in virtual world communities, Electronic Commerce Research, v.6 n.1, p.39-56, January 2006
	Man Kit Chang , Waiman Cheung , Vincent S. Lai, Literature derived reference models for the adoption of online shopping, Information and Management, v.42 n.4, p.543-559, May 2005
	Marios Koufaris , William Hampton-Sosa, The development of initial trust in an online company by new customers, Information and Management, v.41 n.3, p.377-397, January 2004
	Sigi Goode, Something for nothing: management rejection of open source software in Australia's top firms, Information and Management, v.42 n.5, p.669-681, July 2005
	Nicholas C. Romano, Jr. , Jerry Fjermestad, Electronic Commerce Customer Relationship Management: An Assessment of Research, International Journal of Electronic Commerce, v.6 n.2, p.61-113, Number 2/Winter 2001/02

INDEX TERMS

Primary Classification:
K. Computing Milieux
K.4 COMPUTERS AND SOCIETY
K.4.4 Electronic Commerce
Subjects: Security

Additional Classification:
K. Computing Milieux
K.4 COMPUTERS AND SOCIETY
K.4.1 Public Policy Issues
Subjects: Privacy

General Terms:
Legal Aspects, Security

REVIEW

"William Edward Mihalo : Reviewer"

The authors address some stereotypes that pervade e-commerce on the Internet. They note that the typical example that is used for e- commerce is amazon.com. They also note that this Web site is atypical of most e-commerce web sites, with one excep more...

Collaborative Colleagues:

Detlef Schoder: colleagues

Pai-Ling Yin: colleagues

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