Designing and developing surveys on WWW sites

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Designing and developing surveys on WWW sites

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ACM Special Interest Group for Design of Communication archive
Proceedings of the 16th annual international conference on Computer documentation table of contents

Quebec, Quebec, Canada

Pages: 38 - 42

Year of Publication: 1998

ISBN:1-58113-004-X

Authors

Susan Feinberg	Professor of English, Director, M.S. Program in Technical Communication & Information Design, Illinois Institute of Technology, 3301 S. Dearborn, Chicago, IL
Peter Y. Johnson	Professor of Chemistry, Illinois Institute of Technology, 3101 S. Dearborn, Chicago, IL

Sponsor

SIGDOC: ACM Special Interest Group for Design of Communications

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 6, Downloads (12 Months): 27, Citation Count: 0

Additional Information:

references index terms collaborative colleagues peer to peer

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	'q'he American Internet User Survey" www/etrg.findsvp.com/internet/highlights.hunl
	2	Bricker, Lauren, Bystrom, Karl, et al (1995).METIP Usability Test Design and Results. http:/~ vww. cs.washington.edu/homes/bficker/ project/~teup.h~l.
	3	Comber, Tim, Southern Cross University, Building Usable Web Pages (1995)- An HCI Perspective. http://www/scu.edu.au/buscomp/compmaths/tcomber .html
	4	"The CommerceNet/Nielsen Internet Demographics Survey" www.nielsenmedia.com/commercenet/exec_sum.htm 1
	5	Joseph F. Dumas , Janice C. Redish, A Practical Guide to Usability Testing, Greenwood Publishing Group Inc., Westport, CT, 1993
	6	ERIC Document Reproduction Service (EDRS) Customer Satisfaction Survey. edrs.co~~s/s~ey.h~l
	7	FEDWORLD. www.fedworld.gov/
	8	Fowler, F.J. Jr. Survey Research Methods (1993). Sage, Newbury Park, CA.
	9	Gould, John D. (1988). How to Design Usable Systems, reprinted from Handbook of Human-Computer Interaction, Martin Helander (ed.). North-Holland: Elsevier.
	10	Lynch, Patrick I. (1995). Annotated Bibliography of Multimedia Design. http://info.med.yale, edu/caim/Biblio_MultimeAm. HT ML.
	11	Mail (August 1996), PC Computing, p.34.
	12	Mehlenbacher, Brad. (1993). Software Usability. Choosing Appropriate Methods for Evaluating Online Systems and Documentation. Getting in Touch-Staying in Touch. ACM 0-89791-630-1/93/0010/0209.
	13	Myerson, Adam (1993). A Usability Grand Tour. PC/Computing, 6 (12), 326.
	14	National Technical Information Service www. fedworld, gov/ntis/npr.h tm
	15	Jakob Nielsen, Iterative User-Interface Design, Computer, v.26 n.11, p.32-41, November 1993 [doi>10.1109/2.241424]
	16	Pitkow, James E. and Kehoe, Colleen M. "Results from the Third WWW User Survey." www.cc, gatech.edu/gvu/user_surveys
	17	Elaine L. Appleton, Put usability to the test, Datamation, v.39 n.14, p.61-62, July 15, 1993
	18	SmartChoice Technologies Corporation (1996). Welcome to the PC-EXPO Sm@rtPoll(tm) Intemet Beginner Survey. http://copelan d. smar tchoice, com/pcx- survey.
	19	Society for Technical Communication (1996). The STC Usability PIC Newsletter, 2 (2).
	20	University of Illinois Customer Satisfaction Survey www.ps.uiuc.edu/survey.html
	21	USAJOBS. www.usajobs.opm.gov/survey.htm
	22	Venezky, Richard and Osin, Luis (1991). The Intelligent Design of Computer-Assisted Instruction. New York, NY: Longman.
	23	Robert A. Virzi, Refining the test phase of usability evaluation: how many subjects is enough?, Human Factors, v.34 n.4, p.457-468, Aug. 1992

INDEX TERMS

Primary Classification:
H. Information Systems
H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
H.5.3 Group and Organization Interfaces
Subjects: Web-based interaction

Additional Classification:
H. Information Systems
H.3 INFORMATION STORAGE AND RETRIEVAL
H.3.5 On-line Information Services
Subjects: Web-based services

K. Computing Milieux
K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
K.6.2 Installation Management
Subjects: Performance and usage measurement

General Terms:
Design, Documentation, Human Factors, Measurement, Performance

Collaborative Colleagues:

Susan Feinberg: colleagues

Peter Y. Johnson: colleagues

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