Empathic communities

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Empathic communities: reaching out across the Web

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interactions archive
Volume 5 , Issue 2 (March/April 1998) table of contents

Pages: 32 - 43

Year of Publication: 1998

ISSN:1072-5520

Author

Jenny Preece

Univ. of Maryland, Baltimore

Publisher

ACM New York, NY, USA

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Downloads (6 Weeks): 7, Downloads (12 Months): 97, Citation Count: 18

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references cited by index terms review collaborative colleagues peer to peer

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Mark S. Ackerman , Leysia Palen, The Zephyr Help Instance: promoting ongoing activity in a CSCW system, Proceedings of the SIGCHI conference on Human factors in computing systems: common ground, p.268-275, April 13-18, 1996, Vancouver, British Columbia, Canada [doi>10.1145/238386.238528]
	2	Christopher Ahlberg , Ben Shneiderman, Visual information seeking: tight coupling of dynamic query filters with starfield displays, Proceedings of the SIGCHI conference on Human factors in computing systems: celebrating interdependence, p.313-317, April 24-28, 1994, Boston, Massachusetts, United States [doi>10.1145/191666.191775]
	3	Robert H. Anderson , Tora K. Bikson , Sally Ann Law , Bridger M. Mitchell, Universal access to e-mail: feasibility and societal implications, RAND, Santa Monica, CA, 1995
	4	Berge,Z.L.The role of the moderator in a Scholarly Discussion Gruop(SDG),1992,URL:
	5	John M. Carroll , Mary Beth Rosson, Developing the Blacksburg electronic village, Communications of the ACM, v.39 n.12, p.69-74, Dec. 1996 [doi>10.1145/240483.240498]
	6	Andrew Michael Cohill , Andrea Lee Kavanaugh, Community networks (2nd ed.): lessons from Blacksburg, Virginia, Artech House, Inc., Norwood, MA, 2000
	7	Etchegoyen,R.H. The Fundamentals of Psychoananystic Technique.Karnac Books,London,1991.
	8	Brian R. Gaines , Lee Li-Jen Chen , Mildred L. G. Shaw, Modeling the human factors of scholarly communities supported through the Internet and World Wide Web, Journal of the American Society for Information Science, v.48 n.11, p.987-1003, Nov. 1997 [doi>10.1002/(SICI)1097-4571(199711)48:11<987::AID-ASI3>3.3.CO;2-G]
	9	Ickes,W.,Ed.Empathic Accuracy.The Guildford Press,New york,1997.
	10	Henry Kautz , Bart Selman , Mehul Shah, Referral Web: combining social networks and collaborative filtering, Communications of the ACM, v.40 n.3, p.63-65, March 1997 [doi>10.1145/245108.245123]
	11	Joseph A. Konstan , Bradley N. Miller , David Maltz , Jonathan L. Herlocker , Lee R. Gordon , John Riedl, GroupLens: applying collaborative filtering to Usenet news, Communications of the ACM, v.40 n.3, p.77-87, March 1997 [doi>10.1145/245108.245126]
	12	Levenson,R.W.and Ruef,A.M. "EWmpathy: A physiological substate." Journal of Personality and Scoial Psychology 63(1992),PP.234-246.
	13	Pitkow,J.and Kehoe,C.GVU's WWW user Surveys,1997.URL: http://www.cc.gatech.edu/guv/user_surveys-10- 1997/
	14	Preece,J."Empathic communities: Balancing emotional and factual communication."Interacting with Computers: The Interdisciplinary Journal of Human- Computer Interaction, Elsevier, forthcoming.
	15	Preece, J, and Khozati, K. Empathy on the Inernet: A Review of On-line Communities. Technical Report, Information Systems Department, University of Maryland Baltimore Country, avilable from the author.
	16	Paul Resnick , Hal R. Varian, Recommender systems, Communications of the ACM, v.40 n.3, p.56-58, March 1997 [doi>10.1145/245108.245121]
	17	Rheingold, H. The Virtual Community. Addition- Wesley, Reading, MA, 1993.
	18	Lee Sproull , Sara Kiesler, Connections: new ways of working in the networked organization, MIT Press, Cambridge, MA, 1991
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	20	Turkle, S.life on the Screen. Simon & Schuler, New York ,1995.
	21	Steve Whittaker, Talking to strangers: an evaluation of the factors affecting electronic collaboration, Proceedings of the 1996 ACM conference on Computer supported cooperative work, p.409-418, November 16-20, 1996, Boston, Massachusetts, United States [doi>10.1145/240080.240352]
	22	Steve Whittaker , Candace Sidner, Email overload: exploring personal information management of email, Proceedings of the SIGCHI conference on Human factors in computing systems: common ground, p.276-283, April 13-18, 1996, Vancouver, British Columbia, Canada [doi>10.1145/238386.238530]
	23	Steve Whittaker , Ellen Isaacs , Vicki O'Day, Widening the net: workshop report on the theory and practice of physical and network communities, ACM SIGCHI Bulletin, v.29 n.3, p.27-30, July 1997 [doi>10.1145/264853.264867]
	24	Guardina,May 14,1997.P.9.
	25	New York Times,November 20,1997.

CITED BY 19

	Jean B. Gasen, Technology and learner centered design: reaching out across the life span, CHI '99 extended abstracts on Human factors in computing systems, May 15-20, 1999, Pittsburgh, Pennsylvania
	Richard H. C. Seabrook, Electronic discussion group moderators' experiences with flame messages and implications for the design of a multi-modal adaptive content-sensitive filtering tool, CHI '01 extended abstracts on Human factors in computing systems, March 31-April 05, 2001, Seattle, Washington
	Blair Nonnecke , Jenny Preece, Lurker demographics: counting the silent, Proceedings of the SIGCHI conference on Human factors in computing systems, p.73-80, April 01-06, 2000, The Hague, The Netherlands
	Vladimir Soroka , Michal Jacovi , Sigalit Ur, We can see you: a study of communities' invisible people through reachout, Communities and technologies, Kluwer, B.V., Deventer, The Netherlands, 2003
	Maire Heikkinen, Power and support from the net: usability and sociability on an internet-based rehabilitation course for people with multiple sclerosis, International Journal of Web Based Communities, v.5 n.1, p.83-104, November 2009
	Stella Mills, When humans need humans: The lack of use of computer-based ICT in distance pastoral care, Interacting with Computers, v.18 n.4, p.556-567, July, 2006
	Pamela J. Ludford , Dan Cosley , Dan Frankowski , Loren Terveen, Think different: increasing online community participation using uniqueness and group dissimilarity, Proceedings of the SIGCHI conference on Human factors in computing systems, p.631-638, April 24-29, 2004, Vienna, Austria
	Panayiotis Zaphiris , Rifaht Sarwar, Trends, similarities, and differences in the usage of teen and senior public online newsgroups, ACM Transactions on Computer-Human Interaction (TOCHI), v.13 n.3, p.403-422, September 2006
	Batya Friedman , Peter H. Kahn, Jr. , Jennifer Hagman, Hardware companions?: what online AIBO discussion forums reveal about the human-robotic relationship, Proceedings of the SIGCHI conference on Human factors in computing systems, April 05-10, 2003, Ft. Lauderdale, Florida, USA
	Francisco V. Cipolla Ficarra, Communicability design and evaluation in cultural and ecological multimedia systems, Proceeding of the 1st ACM international workshop on Communicability design and evaluation in cultural and ecological multimedia system, October 31-31, 2008, Vancouver, British Columbia, Canada
	Joon Koh , Young-Gul Kim, Sense of Virtual Community: A Conceptual Framework and Empirical Validation, International Journal of Electronic Commerce, v.8 n.2, p.75-94, Number 2/Winter 2003/04
	Ulrike Pfeil , Panayiotis Zaphiris, Patterns of empathy in online communication, Proceedings of the SIGCHI conference on Human factors in computing systems, April 28-May 03, 2007, San Jose, California, USA
	Matthieu Tixier , Gérald Gaglio , Myriam Lewkowicz, Translating social support practices into online services for family caregivers, Proceedings of the ACM 2009 international conference on Supporting group work, May 10-13, 2009, Sanibel Island, Florida, USA
	Melissa Cole , Robert M. O’keefe , Haytham Siala, From the User Interface to the Consumer Interface, Information Systems Frontiers, v.1 n.4, p.349-361, April 2000
	Hock-Hai Teo , Hock-Chuan Chan , Kwok-Kee Wei , Zhongju Zhang, Evaluating information accessibility and community adaptivity features for sustaining virtual learning communities, International Journal of Human-Computer Studies, v.59 n.5, p.671-697, November 2003
	Diane Maloney-Krichmar , Jenny Preece, A multilevel analysis of sociability, usability, and community dynamics in an online health community, ACM Transactions on Computer-Human Interaction (TOCHI), v.12 n.2, p.201-232, June 2005
	Alicia Iriberri , Gondy Leroy, A life-cycle perspective on online community success, ACM Computing Surveys (CSUR), v.41 n.2, p.1-29, February 2009
	Loren Terveen , David W. McDonald, Social matching: A framework and research agenda, ACM Transactions on Computer-Human Interaction (TOCHI), v.12 n.3, p.401-434, September 2005
	Jenny Preece , Diane Maloney-Krichmar, Online communities: focusing on sociability and usability, The human-computer interaction handbook: fundamentals, evolving technologies and emerging applications, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 2002

INDEX TERMS

Primary Classification:
H. Information Systems
H.1 MODELS AND PRINCIPLES

Additional Classification:
H. Information Systems
H.3 INFORMATION STORAGE AND RETRIEVAL
H.3.4 Systems and Software

Nouns: World Wide Web (WWW)
H.4 INFORMATION SYSTEMS APPLICATIONS
H.4.3 Communications Applications
Subjects: Bulletin boards

J. Computer Applications
J.3 LIFE AND MEDICAL SCIENCES
Subjects: Medical information systems

General Terms:
Human Factors

REVIEW

"Jack Noel Rose : Reviewer"

Preece discusses issues surrounding online communities, with an emphasis on empathy as a key ingredient in support groups. The article is informative, with tips for optimal software design of such bulletin board Web sites. Having e more...

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Jenny Preece: colleagues

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