Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Amy Aaronson , John M. Carroll, Intelligent help in a one-shot dialog: a protocol study, Proceedings of the SIGCHI/GI conference on Human factors in computing systems and graphics interface, p.163-168, April 05-09, 1987, Toronto, Ontario, Canada
	2	Berger, P. L. The Sacred Canopy. Anchor, New York, 1967.
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	5	Davis, F. Professional Socialization as Subjective Experience. In Becker, H. S., B. Geer, D. Riesman and R. S. Weiss (ed). Institutions and the Person: Papers Presented to Everett C. Hughes. Aldine, Chicago, 1968.
	6	DellaFera, C. A., M. W. Eichin, R. S. French, D. C. Jedlinsky, J. T. Kohl and W. E. Sommerfeld. The Zephyr Notification Service. Proceedings of the Usenix Technical Conference, 1988: 213-220.
	7	Thomas Albert Finholt , Sara B. Kiesler, Outsiders on the inside: sharing information through a computer archive, 1993
	8	Garfinkel, H. Studies in Ethnomethodology. Prentice-Hall, Englewood Cliffs, NJ, 1967.
	9	Grudin, J. and L. Palen. Groupware Success Factors: A Study of Meeting Scheduling. Proceedings of European CSCW Conference, 1995: forthcoming.
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	11	Hutchins, E. Cognition in the Wild. MIT Press, Cambridge, MA, 1995.
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	13	Greg Kearsley, Online help systems: design and implementation, Ablex Publishing Corp., Norwood, NJ, 1988
	14	Thomas W. Malone, Designing organizational interfaces, Proceedings of the SIGCHI conference on Human factors in computing systems, p.66-71, April 1985, San Francisco, California, United States
	15	Wanda J. Orlikowski, Learning from Notes: organizational issues in groupware implementation, Proceedings of the 1992 ACM conference on Computer-supported cooperative work, p.362-369, November 01-04, 1992, Toronto, Ontario, Canada  [doi>10.1145/143457.143549]
	16	Dave Randall , John A. Hughes, Sociology, CSCW, and working with customers, The social and interactional dimensions of human-computer interfaces, Cambridge University Press, New York, NY, 1995
	17	Sproull, L. and S. Kiesler. Connections. MIT Press, Cambridge, MA, 1991.
	18	Strauss, A. Creating Sociological Awareness. Transaction, New Brunswick, 1991.

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