CSCW: an opportunity for action research

ABSTRACT

Computer-supported cooperative work(CSCW) technologies are being tried as part of complex projects. This paper describes a recent failed attempt at using CSCW technology by two organizations as part of a new product development project. Reasons for the failure are examined. The importance of organizational culture in the success or failure of CSCW is discussed. Approaching future research using the action research model from the organizational development field is proposed.

REFERENCES

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.3 Group and Organization Interfaces
          Subjects: Theory and models

Additional Classification:
  H. Information Systems
  H.1 MODELS AND PRINCIPLES
      H.1.2 User/Machine Systems
          Subjects: Human factors

  J. Computer Applications
  J.1 ADMINISTRATIVE DATA PROCESSING
      Subjects: Business
  J.6 COMPUTER-AIDED ENGINEERING
      Subjects: Computer-aided design (CAD)

  K. Computing Milieux
  K.4 COMPUTERS AND SOCIETY

General Terms:
Design, Human Factors