Technological frames

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Technological frames: making sense of information technology in organizations

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ACM Transactions on Information Systems (TOIS) archive
Volume 12 , Issue 2 (April 1994) table of contents
Special issue on social science perspectives on IS

Pages: 174 - 207

Year of Publication: 1994

ISSN:1046-8188

Authors

Wanda J. Orlikowski	Massachusetts Institute of Technology
Debra C. Gash	Volpe National Transportation Systems Center

Publisher

ACM New York, NY, USA

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Downloads (6 Weeks): 85, Downloads (12 Months): 780, Citation Count: 72

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abstract references cited by index terms collaborative colleagues peer to peer

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ABSTRACT

In this article, we build on and extend research into the cognitions and values of users and designers by proposing a systematic approach for examining the underlying assumptions, expectations, and knowledge that people have about technology. Such interpretations of technology (which we call technological frames) are central to understanding technological development, use, and change in organizations. We suggest that where the technological frames of key groups in organizations—such as managers, technologists, and users— are significantly different, difficulties and conflict around the development, use, and change of technology may result. We use the findings of an empirical study to illustrate how the nature, value, and use of a groupware technology were interpreted by various organizational stakeholders, resulting in outcomes that deviated from those expected. We argue that technological frames offer an interesting and useful analytic perspective for explaining an anticipating actions and meanings that are not easily obtained with other theoretical lenses.

REFERENCES

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INDEX TERMS

Primary Classification:
K. Computing Milieux
K.4 COMPUTERS AND SOCIETY

General Terms:
Human Factors, Management

Keywords:
managing expectations, social cognitions, technological frames, technological implementation, technology use

Collaborative Colleagues:

Wanda J. Orlikowski: colleagues

Debra C. Gash: colleagues

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