Electronic documentation system: using automated hypertext techniques for technical support services

ABSTRACT

The Electronic Documentation System, was developed to provide fast, easy, online information retrieval, meeting a specific need for engineering industries. It addresses the requirements of both the user and the author of electronic documentation and provides a viewing system that can be used across a variety of platforms. It also takes advantage of sophisticated cross-referencing techniques to automate the development of electronic documents.

REFERENCES

• 1: I.Richie, "Moving towards large volumes", Computer Journal Vol. 32, No. 6, June 1989.
• 2: V. Konstantinou, P. Morse, "EDS- Intelligent Electronic Documentation System", Software and Manuals. Copyright 1988.
• 3: S.M. Easterbrook, "What is Hypertext?", Internal Report, Department of Computing, Imperial College of Science and Technology, 1989.
• 4: V. Konstantinou, A. Psarrou, Prof. P. Morse,' AI- Assisted Call Qualification System", Final Project Report, Ai-Division, The Polytechnic of Central London & Unisys EAD, March 1991.
• 5: B. Shneiderman, Reflections on authoring, editing, and managing hypertext, The society of text: hypertext, hypermedia, and the social construction of information, MIT Press, Cambridge, MA, 1989
• 6: John,B. Smith , Stephen,F. Weiss, Hypertext, Communications of the ACM, v.31 n.7, p.816-819, July 1988 [doi>10.1145/48511.48512]
• 7: V. Konstantinou, P. Morse, "iDEAS- Intelligent Documentation for Educational Applications", Software and Manuals. Copyright 1990.

INDEX TERMS

Primary Classification:
  I. Computing Methodologies
  I.7 DOCUMENT AND TEXT PROCESSING

Additional Classification:
  H. Information Systems
  H.3 INFORMATION STORAGE AND RETRIEVAL
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.1 Multimedia Information Systems
          Subjects: Hypertext navigation and maps**

General Terms:
Design, Documentation