ICT to enhance administrative performance: a case study from Egypt

ABSTRACT

Egypt has achieved considerable steps in the use of ICT in administration since the mid 80s. The Egyptian e-Government program - formulated and launched in 2000 - operates on two major axes: (1) providing services through new and easy channels, and (2) updating the systems of governmental work. Since its start, the program developed several pilot projects to probe their feasibility. Many of these projects matured and are currently in the roll out phase. This paper presents work done in one of these projects; work and decision making enhancement in the Investment Department in Matrouh Governorate. The project involved three areas for enhancement: (1) re-engineering of business processes, (2) a Management Information System (MIS) for the governorate administration, and (3) a Geographical Information System (GIS). The paper - briefly - discusses how information and communication technologies were deployed to enhance decision making in one governmental entity in Egypt.

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INDEX TERMS

Primary Classification:
  D. Software
  D.4 OPERATING SYSTEMS
      D.4.4 Communications Management

General Terms:
Management, Performance

Keywords:
GIS, MIS, decision support, investment planning, re-engineering