Proactive knowledge management: the DYONIPOS research and use-case project

ABSTRACT

Efficient and effective knowledge management plays an increasingly important role in knowledge-intensive organizations. In such organizations knowledge workers require a certain degree of freedom in structuring their own tasks [3]. This essential freedom often conflicts with the organization's need of standardization, control and transparency [5]. The vision of the research project DYONIPOS (DYnamic Ontology based Integrated Process OptimiSation) is to resolve this dilemma by automatically supporting knowledge workers with the required knowledge just in time, while avoiding additional work and violations of the knowledge worker's privacy. Furthermore DYONIPOS will support knowledge organizations by developing an organizational knowledge database, supporting the management of the developed processes and knowledge basis and visualizing workflow and processes. DYONIPOS sets up a context-sensitive, intelligent and agile assistant based on semantic and generic knowledge discovery technologies [5].

This article is structured as follows: Section 1 addresses the relation between the applied approach and the challenge in e-Government and summarizes the aims of the research project DYONIPOS. In Section 2 the semantic and knowledge discovery technologies used are presented. The paper concludes with the presentation of the use-case project, showing its current results.

REFERENCES

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• 8: Tochtermann, K., Reisinger, D., Granitzer, M., and Lindstaedt, S. Integrating Ad Hoc Processes and Standard Processes in Public Administrations. In Knowledge transfer across Europe: 4^th Eastern European eGov Days and 5^th eGov Days; OCG Series, Volume 203, Vienna, 2006.
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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.3 INFORMATION STORAGE AND RETRIEVAL
      H.3.3 Information Search and Retrieval

General Terms:
Design, Documentation, Experimentation, Human Factors, Legal Aspects, Management, Performance

Keywords:
knowledge management, knowledge work support, public administration, research project DYONIPOS, semantic technologies, use-case