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ABSTRACT
To manage the evolution of software processes and products, it is essential to evaluate their current state and how it evolved. This information can be obtained by analyzing the data available in change request management (CRM) systems like Bugzilla. Metrics and charts on change requests are already available in current CRM systems. They provide information about common metrics, but their adaptability is limited. This paper describes a more flexible approach for the evaluation of metrics on change requests. The main characteristics of the tool presented in this paper are the separation between metric specification and data retrieval, an event driven algorithm that calculates time series data, and an abstraction of its data sources. REFERENCES
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