Arbitration of a help system

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Arbitration of a help system

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Volume 14 , Issue 1 (January + February 2007) table of contents
Help! User assistance and HCI

SPECIAL ISSUE: Help! User assistance and HCI table of contents

Pages: 39 - 42

Year of Publication: 2007

ISSN:1072-5520

Author

Garett Dworman

Tec-Ed, Inc.

Publisher

ACM New York, NY, USA

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Downloads (6 Weeks): 4, Downloads (12 Months): 58, Citation Count: 0

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Carroll, J. M. (ed), (1998) Minimalism beyond the Nurnberg funnel. Cambridge, MA: The MIT Press.
	2	Lisa M. Covi , Mark S. Ackerman, Such easy-to-use systems!: How organizations shape the design and use of online help systems, Proceedings of conference on Organizational computing systems, p.280-288, August 13-16, 1995, Milpitas, California, United States [doi>10.1145/224019.224049]
	3	Grayling, T. (2002). A usability test of two browser-based embedded help systems. Journal of the Society for Technical Communication, 49(2), 193-209.
	4	L. Kantner, S. Rosenbaum, and R. Shroyer, (September 2002). Structured heuristic evaluation of online documentation. From the Proceedings of the IPCC 2002, Portland, Oregon: IEEE.
	5	Raskin, J. (2000). The humane interface, Boston: Addison-Wesley Professional.
	6	Laura Rintjema , Kara Warburton, Creating an HTML help system for web-based products, Proceedings of the 16th annual international conference on Computer documentation, p.227-233, September 24-26, 1998, Quebec, Quebec, Canada [doi>10.1145/296336.296386]
	7	S. Rosenbaum, L. Kantner, & G. Dworman (July 2005). Helping users to use help: results from two international conference workshops. From the Proceedings of the IPCC 2005, Limerick, Ireland: IEEE.
	8	W. Quesenbery (2001). Meeting user needs for useful online information. Journal of the Society for Technical Communication, 48(2), 182-188.