Best Practice (BPM)

ABSTRACT

Just as BPM (business process management) technology is markedly different from conventional approaches to application support, the methodology of BPM development is markedly different from traditional software implementation techniques. With CPI (continuous process improvement) as the core discipline of BPM, the models that drive work through the company evolve constantly. Indeed, recent studies suggest that companies fine-tune their BPM-based applications at least once a quarter (and sometimes as often as eight times per year). The point is that there is no such thing as a “finished” process; it takes multiple iterations to produce highly effective solutions. Every working BPM-based process is just a starting point for the future. Moreover, with multiple processes that could benefit from BPM-style automated support, the issue becomes how to support dozens or even hundreds of engagements per year.

INDEX TERMS

Primary Classification:
  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.1 Project and People Management

Additional Classification:
  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.2 Installation Management
      K.6.3 Software Management

General Terms:
Management