The economics of end-user development

ABSTRACT

The productivity paradox raised concerns that IT investment rarely leads to productivity gains [1]. End-user development (EUD), however, may provide the answer to this concern if increased productivity can be demonstrated. Recent research has questioned the productivity paradox and substantially improved our understanding about how IT productivity may be influenced by the manner of change.

REFERENCES

• 1: Erik Brynjolfsson , Lorin M. Hitt, Beyond the productivity paradox, Communications of the ACM, v.41 n.8, p.49-55, Aug. 1998 [doi>10.1145/280324.280332]
• 2: Erik Brynjolfsson , Shinkyu Yang, The intangible benefits and costs of investments: evidence from financial markets, Proceedings of the eighteenth international conference on Information systems, p.147, December 14-17, 1997, Atlanta, Georgia, United States
• 3: Orlikowski, W.J., and Hofman, J.D. An improvisational model for change management: The case of groupware technologies. Sloan Management Review (Winter 1997), 11--21.

INDEX TERMS

Primary Classification:
  K. Computing Milieux
  K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS
      K.6.0 General

Additional Classification:
  D. Software
  D.2 SOFTWARE ENGINEERING
      D.2.9 Management

  H. Information Systems
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)